The problem with giving a date is that you then set yourself up for disappointing everyone when there is an issue and development can’t meet the deadline.
Most technology companies are in the same boat. There are a large number of ideas and requests that come in every week from all of us users. The dev team has to consider and prioritize all of them. They then have two column to start with, 1 will be bug fixes, the 2nd will be “enhancements” (this is just a start). They then need to prioritize each of these sets and sit and go through them to see what it will actually take for the dev team to implement them. If you’re catching my drift, it’s not as easy as everyone thinks. They don’t tackle one bug or one enhancement (feature request) and roll it out. They work in sprints. This is just an abbreviated version of how this works behind the scenes to give you an idea. Now consider the dev team accomplished what they set out to and agreed to, now our updates go to QC (Quality Control), let’s say an issue is found with either the bugs or a “new” bug or a new bug with the “new” feature added. They send it back to Dev. Dev looks at it and addresses it if they can and come back to QC. QC tests it again…All this before you and I see it. Now take in to consideration how many dev and QC guys they have dedicated to the Prime series and what their budget is. As a company, I am sure they would love to make everyone happy by pushing out updates frequently but to be honest, it’s a goal very few companies achieve and their bankroll is massive and none of them are DJ companies
Besides what I said above, note that if an issue was preventing the players/mixer’s main function to not work, you would see an update come out to address that one issue but since the players all work (they play tracks) and the mixer works (sound comes out), and one “can” function with them, these things will get addressed in a batch and released together not one or two at a time.
Described the work flow above already so this wouldn’t happen IMO.
I would imagine in todays market they want to but it’s just the nature of the beast. Competition is not any different either.
I am writing this to you not to ■■■■ you off or to annoy you but to educate you on these things that I have learned from my day job (I work in the gambling industry and handle these challenges internally and with my customers). I know it’s tough but we just have to hang in there. They have said a few items are coming and a few are being looked at. That itself is more than most companies let on. Believe me, overpromising and under delivering is worse. You would not want them to give you a date or make a commitment and then come back and keep delaying.
As mentioned, I don’t work for Denon but am familiar with how these things work so if I am wrong, they can correct me and know that this is all my opinion and experience.