I’m curious about others experience with Denon support. I sent my player for RMA (broken usb plug) over two month ago and I received no news since then. I’ve contacted them a couple of times and they responses has been very evasive.
At first I expected Denon to just send me back a another refurbished unit. But it seems like they’ll probably try to repair it, which probably imply replacing the main board. Which means some parts need to be sent all over the place (just guessing here).
Even more weird is that I had to send my unit 300km away in some kind of sketchy looking electronic shop while DenonDJ canadian headquarter is 20km from my home.
I know some forum user had their player RMA’ed. I’d like to know how it went.