[UNDER REVIEW] My sc5000M doesn't want to reboot in firmware updade mode

I try to update my SC5000M to v1.3.1 so I click on “Updade Firmware -> Reboot”, then it shuts down but it doesn’t reboot.

What am I doing wrong ???

Is there a procedure to factory reset the unit ?


Moving to BUG REPORTS.

Hi @Djkom, there are 2 ways to update the player:

NB: Firstly make sure you have downloaded the SC5000M update as the SC5000 one will not work.

  • Download either the USB option or the App
  • If you download the USB follow the instructions to add the correct file to a USB drive to put into the SC500M before you select REBOOT.
  • If you download the APP, connect the player to your laptop via USB cable provided and the APP wil walk you through the steps.

Keep us posted how you get on.

Thanks @Jay_DenonDJ for your reactivity :wink:

1 Like

No problem, the update brings some amazing new features!

@Djkom did you manage to update you unit?

@JWiLL Yes, I’ve used the usb key method.

But still cannot use the computer method. When I click on “Updade Firmware -> Reboot” the unit only shuts down. Also noticed there is still the “UPDATE AVAILABLE” next to the 1.3.1 68d40761 version number instead of “CHECK FOR UPDATES” like in my 2nd unit updated my mac.

I only ever use the USB thumb drive method with the img file to update the players, as I have Windows 7. You go into the preferences at the bottom and it says something like reboot to firmware updater and will tell you it’s found the img file on the drive. Denon DJ is now naming the img files correctly, so a lot less work. You just need to download the correct package for it.