I try to update my SC5000M to v1.3.1 so I click on “Updade Firmware → Reboot”, then it shuts down but it doesn’t reboot.
What am I doing wrong ???
Is there a procedure to factory reset the unit ?
Thanks.
I try to update my SC5000M to v1.3.1 so I click on “Updade Firmware → Reboot”, then it shuts down but it doesn’t reboot.
What am I doing wrong ???
Is there a procedure to factory reset the unit ?
Thanks.
Hi @Djkom, there are 2 ways to update the player:
NB: Firstly make sure you have downloaded the SC5000M update as the SC5000 one will not work.
Keep us posted how you get on.
No problem, the update brings some amazing new features!
@JWiLL Yes, I’ve used the usb key method.
But still cannot use the computer method. When I click on “Updade Firmware -> Reboot” the unit only shuts down. Also noticed there is still the “UPDATE AVAILABLE” next to the 1.3.1 68d40761 version number instead of “CHECK FOR UPDATES” like in my 2nd unit updated my mac.
I only ever use the USB thumb drive method with the img file to update the players, as I have Windows 7. You go into the preferences at the bottom and it says something like reboot to firmware updater and will tell you it’s found the img file on the drive. Denon DJ is now naming the img files correctly, so a lot less work. You just need to download the correct package for it.
[Moving to general area as this is not a bug]
I’m sorry @JWiLL, but it is a bug ! I still cannot update one of my deck with the computer and the usb cable, I have to do it only this a usb key. Since I cannot hard reset the deck, I will never be able to update it the my macbook ! I hope I will not have issues when I will use it in controller mode or through wifi.
Hi @Djkom, I think we have a different understanding of what a “bug” is but that is ok. Let’s see if we can figure out why you’re unable to update you SC media player via computer.
Let me know which step you’re getting stuck on.
Hi @JWiLL ,
I confirm the deck doesn’t reboot after I tap Reboot
Here is the video of the deck having the issue:
And the video of the deck having no issue:
Apart from the reboot problem, both units are already up2date.
Thanks! I was able to review the video. That is odd behavior. The unit should reboot into update mode but it clearly is not. I doubt that will affect the performance of the unit but still not working as expected. I’ll shoot you a PM now to collect some info so we can get you a replacement unit.
Hi guys…HELP! I have two sc5000m’s, bought a week ago. I’ve decided to update the firmware to 1.3.2 and now i have no decks. For the first deck i went via my macbook, it went alright with the firmare but now it’s stuck on the motor udate and it keeps rebooting to “updating sc5000m motor to 04.04” then back to home screen wich displays the firmware update 1.3.2. Second deck, i said i’ll go via an SD card, press reboot to update and it shows the download icon but nothing happens .
Is there any way out of this or return the whole lot?
Have you tried putting the IMG-file on a USB drive and update with that?
Press and hold eject while powering on or via utility > reboot.
What’s the current firmware version? Perhaps it was very old stock and then the leap would be to great.
Thanks for the quick answer @Reese
Ok, of them worked via the app on my macbook and is on 1.3.2
The first one, still the same, it says is on 1.3.2 but it keeps rebooting to the motor update. I’ve tryied to hold eject but it goes right back to the same cycle
Okay, what happens if you reset the player by holding the power button for more than 5 seconds?
It shuts down. When i power it back on, home screen, no lights on, just the display and back to the same thing. The bar for the motor update comes on, it goes 10% and then it reverts to the home screen