Transport keys (Cue & Play Pause buttons)

I have recently purchased a Denon MC 4000 and its a wonderful controller for what I do. However, its been 2 months now and the right-hand deck’s Play/Pause button starts to show issues. It doesn’t play or pause the track when pressed. you need to put some considerate amount if pressure on the button in order to activate the desired action. I sent it to Denon since the item is in warranty, however, I would like to suggest an improvisation.

The play/pause button including the Cue is the most pressed buttons on the controller and I feel must be built robustly, similarly to that of its bigger siblings MC 7000 & MCX 8000 which have different transport buttons. The plastic or metal buttons like that on the competitive controllers is something you should consider.

The MC 4000 is the best controller in its class and there is no controller on the market that offers the features this controller offers for the price. So I would suggest you work on improving the buttons on the MC 4000 and add transport keys like that on the MC 7000 - MCX 8000.

Looking forward to seeing some improvement. Thank You.

A few years ago, I was building a simple midi trigger device with 10 buttons on it for triggering lighting programs.

I found that it was difficult to find a balance between 4 factors:

  1. The tactile properties of the button (how it feels)
  2. Responsiveness (when you press it, it always knows it’s been pressed)
  3. Longevity (it’s all very well if a switch meets requirements 1 & 2, but it should be able to put up with enthusiasts smashing the buttons down)
  4. Price (a button that meets requirement 1,2 and 3 but I wanted 10 of them, so some of the great buttons costing over €12 each was going to cause budget issues

I suppose the big manufacturers have similar considerations.

Would you have bought the MC4000 if it were 25% to 50% more cost in the store?

Thank you for your response,

I agree with what your telling me. However, the customer usually doesn’t know the cost of each part used in manufacturing the product and is mainly looking to get the best out of the product at least in its warranty period and long run as well. I appreciate you explaining about the cost of these buttons. However I think I would have still purchased the MC 4000 even if it costed 25% to 50% considering the unit can withstand a beating and is a reliable product. Quality is really important, and I’m not saying that is something the MC 4000 lacks, in fact it’s built like a tank, metal posts for the nobs, good quality faders, and metal build. However if there can be an upgrade when it comes to the buttons would be must appreciated. May be the MC4000 MK2, can be the controller you incorporate it into. Thank you again.

Yes. I would have paid double if the quality is there. (It would be paid off in 3 or 4 gigs anyway). Price was no issue when choosing a controller, the MC4000 from all the reviews was best in class, and I was looking for a 2 channel. If there was a better competitor on the market, I would happily have chosen it.

Yes. the same problems on the right deck play button…