It’s been well over a week, since I’ve filed multiple support claims about the usb-b port in the rear of the device breaking. I can’t get a hold of anyone and at this point I don’t know what to do. I figured I’d reach out here before airing out my dirty laundry via twitter & reddit.
What device is the usb b port on?
sc5000, the inside (plastic which seperates the pins has broken off)
Wow! How can You break this? This is actually a physical damage.
it was sitting on its own, i think it was a faulty port (i’ve seen this before with cheap usb -b ports)
After 3 years and many updates my USB B ports on SC’s 5000 are still looking like new. The ports here are very high quality. So in Your case there had to be a try to force the connector in or a usb stick (by accident).
normally I would say that, but the way it broke (plastic in middle snapping without damaging connection pins) aligns with a manufacturing defect.
Very strange indeed, it looks like You are the very first person to have this issue…
Well if it was gonna go “all by itself” for no reason at all, then it would surely have done that during the warranty period - if it was Damaged at the factory then it would have fallen off all by itself in like just a few weeks.
So as it’s gotta be in warranty - just send it to whoever you need to send it to.
Hi @edhofmann - To offer a helpful reply could you let me know the following?
When did you purchase your product?
Where did you purchase it from?
This is clearly a HW problem just need to know if you need details for in or out of warranty repair.