Struggling to get Serato on Prime 4 working

Got m8 struggling 2 get serato on prime 4 working softwares on drivers updated wondered if any1 had same issue or knows fix cant go round check 4 him coz lockdown

Tell your mate to register on the forum

Specs of his laptop?

Is he in controller mode?

It’s really a plug and play solution for serato dj.

He can also have a look at this guide