@Reese try to read more carefully and be more polite. Politeness is great
@Reese as an Inmusic brands employee, you have to take into account that I am a customer and a potential fan (or no) of your products. From a customer success point of view the reply you gave to the customer (me at this case) telling me RTFM is translated as “I don’t care”. This is a Huge red flag when it comes to customer service.
I am not DJing for a living the last 10 years as I serve as C-Level executive and member of the board of a, 100+ employees technology company here in the UK and I would get very upset if I was reading a reply like yours addressed to a customer by one of our employees in our official and branded support forums.
When you are here, you are representing the firm. And your reply at this case was not at the level that in music company expects to see their products.
This is a very friendly piece of advice.
@Reese locking the thread (And trying to mute the customer) is not a sign that proves your “politeness” claim