SC5000 Problem: Choppy sound + red triangle icon flashing


Hi friends,

I have a problem with one of my units. Sometimes it produces distorted choppy sound output (like it is busy and unable to produce continuous sound) which is always accompanied with red triangle icon flashing in top left corner where number of unit is displayed (would upload an image if only I am allowed to :-).

I have observed this behavior most of the time when Cueing, but also during regular playback (different files analysed by Engine Prime). Sometimes it recovers in matter of seconds, just to come back in a while, but it also happened that the whole unit just shut down and when powered on, the boot procedure took longer than usual and the screen remained black for quite a long time.

Gone through FWs 1.20 and 1.22 - no difference in this matter. The unit has an USB stick connected to it (tried different sticks).

Has anyone encountered this? Since there is also flashing icon indicating “something” I believe somebody from Denon might have an idea what’s going on?

Thank you very much for any advice.


Hello Sorry to hear you’re having issues with your 5000. is the warning sign like this one:



that’s exactly my case, thanks for bringing this discussion up. I’ll check the power cable and exchange sockets with the other unit (that runs OK) to see if it helps.

Thank you very much. Best Regards, Miroslav