Prime.connect has issues after 1.2 update [Fixed after a second try Factory reset]

Engine DJ Hardware Mixers
21

But you said you did have trouble with that too; that’s why I think it would be good to try again and rest the case once you do without any trouble.

I will see if I can record a video for you doing updates so you can compare to your experience and workflow but I can’t promise I will get to it tonight. I will try.

22

I will try to get to that tomorrow morning.

23

Check your inbox here on the forum. Videos sent.

24

Did a factory Reset and it fixed all of my problems with the firmware this time.

1 Like
25

HI @wezzy-k, which customer support centre did you call, I will follow this up.

26

+44(0)1252 896040 (Europe Divison, although with Brexit on the Horizon, it maybe wise to move the European section somewhere else). Tried Facebook in last attempt as well.

27

Seriously. Shivering all over…