After the 1.2 update and a longer test run, the Engine Connect seems somehow not working right. Cause the buttons stay blue while the decks have a different collor. Even when I changing the settings, the buttons on the channel faders stay blie and not the deck color.
Your X1800 has more weird issues not specifically related to 1.2, so my advice would be to try and re-update the mixer (perhaps with another computer) or simply contact support.
Both No. I think something has gone wrong with the Update. And the data transfer. But I cannot make sure. I send some video footage of the other issues I have with the new update.
It looks like you are having issues with the firmware update both on the players and mixer. When you updated the players, did you also do so over USB cable using the software utility?
If you’re technically minded, you could connect a PC running an application called Wireshark, to see what traffic is being passed between the devices. Might help you narrow down the issue.
I do know that the colours on the mixer buttons only change once the RJ45 cables are connected - I would be suspicious of those cables, personally. Am sure there are people on this forum with far more experience than me - from what I have seen, both forum members and moderators are very helpful, so am sure someone will provide an answer for you. Best of luck with this.
I bet this is gonna take some back and forth troubleshooting but I will suggest some things that I would do if it was my mixer:
Factory reset the mixer from the utility menu
Test again
Reinstall the firmware on the X1800
Test again
Change the cables if possible as it wouldn’t hurt but I agree, they are probably fine as both cables being bad would be strange unless they got damaged closing your case.
observe the network lights. The color of the layers are sent to the mixer through the network so I would observe the lights on the mixer and the SC5000. Make sure they light up and you see activity basically.
Not sure what firmware your players are but I would make sure (a) they are the latest 1.3.1 and (b) at least reinstall the firmware to one of the SC5000s and you guessed it, Test again.
During all this troubleshooting, it might be a good idea to only use one of the SC5000’s at a time. This would help when trying to determine what is actually causing the issues.
Again, this is all things I would do if it was me in your shoes and I am not a Denon tech; just another user like you.