Prime 4 Bass Eq not working correctly

I just bought the whiye prime 4 last week and all of a sudden the bass cuts out on one channel when it’s at '12 o’clock" if I move it slightly either way the bass comes back in. Any thoughts?

Hey @davybdavy - Sorry to hear you’re running into some issues. Problems with hardware is best ran by our support team to determine if it’s cause. Have you create ticket with our support team via www.denondj.com/support - I would say start there so that a technical support agent can get in front of it. If you have any more questions, please feel free to ask!