I want to start by saying i’m sorry for bringing customer service stuff here, but I literally have no where else to turn. I bought two SC5000 and an X1800 in September. I’ve been loving them!! A few months ago the signal would stop coming out of channel 2 and 3 on my X1800. I tried changing the cables and speakers but alas my brand new board is malfunctioning. Ive seen others have had similar problems. To make matters worse. One of my SC5000 units is powering down constantly. Again, I’ve tried new cable and outlets, I have video of it misbehaving.
Ive left a warranty request with Denon at the start of the new year. I never got any help but received a “how was our service” email? Nothing was in my spam folder. I then called Denon 5 times!! Every time you call, you wait 15-20 minutes, it rings, then hangs up on you. The one time I got through to a human it was to tell me they were busy, they got my number but never called back… Ive messaged their facebook and instagram accounts, I even tried messaging Laidback Luke! I’m that desperate! I can’t use my gear!!! I just bought it!!! Not to mention I was one of the unfortunate souls who purchased the gear right before the MASSIVE price drop. So now the resale value is ■■■■, but that’s beside the point, thats just unlucky for me Boohoo.
I love this kit , but for GOD SAKES SOMEONE HELP ME DENON!!! It took forever to save $5600 for these stupid things that don’t work with no way to fix them!!