Mixer not working correctly

While creating playlist for an upcoming wedding I have I was creating cue points and making new crates in serato when all a sudden I started only getting music from deck 1 and nothing from deck 2. My headphone level was down as I was not using them. I became worried and started searching for the source of the issue so i turned off serato and came out of controller mode and was having the same issue. I turned up the headphone level and it was now controlling the volume for deck 2 and my crossfader no longer works. I’ve only have this unit for a few months can someone please help

Hi @DjMajorLeague - Sorry to hear of the difficulity. Have you attempted to install the latest firmware to see if that resolves your issue?

If the problem persists after updating to the latest firmware, please contact our Denon DJ Global Support Team for further assistance with this matter. They’ll help resolve the issue as quickly as possible.

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This is a duplicate post. Closing.