Feeling disappointed my mcx8000 isn’t what it meant to be. Its out of warranty but the faults are clearly a pretty major ones. The most worrying issue screen freeze, Having to restart whole system and be subjected to the crowds, Sack the DJ.
Last week i decided to bite the bullet and called Denon in the hope they would be kind to me and offer a free fix or even some kind of consolation that it wasnt my fault.
Alas they said i would have to pay for an assessment then decide the way to go. I totally understand this unit is now discontinued and there was a certain number of units manufactured with this problem which is well known in the DJ circles.
The cost for shipping and and repair may not be worth it so now I need to decide whether I cut my losses and move on.
I am disappointed Denon didn’t offer to repair it as a good will gesture. Reputation in business talks but im small fry in the big picture.
Products are designed and built with a budget to make the whole product profitable to Denon. Sadly the quality of certain components have been below par.
It dies leave a bitter taste and you have to weigh up what product to go for next.
