Large crates (1000+ tracks) exporting to USB but not showing in crates folder

Legacy Products Engine PRIME
1

Hi Guys!

I am having a weird error. I have some crates that say that they are succesfully exported to my SSD but they wont show up under crates in Device Panel. I think they do get added to the collection on the SSD but not in a seperate crate. I found out that it’s only happening with crates above 1000 tracks. IS there a fix or workaround for this issue?

Kind regards, Joey

2

hi @Joeyvanr and welcome to the forum!

Let me see if I can get an answer for you ASAP.

Regards Jay

3

Thanks already for your effort. I hope you can give me a solution asap:-)

I will wait :slight_smile:

1 Like
4

HI @Joeyvanr - would you be able to share some screen shots of the problem? Thank you

5

Hard to make some screenshots. But The problem in steps:

  1. made a crate 14 )… (1300 tracks)
  2. Drag en drop this crate on collection (transfer starts en goes succesfull without any alerts)
  3. Crate not showing up on device after transfer…

engine1
engine13437×1425 426 KB
engine2
engine23424×1440 451 KB

6

I am having the same issue, has this been solved yet

7

Hi Sammy,

Two months later and still no reaction from denon after my screenshots…

Still waiting for the solution