Denon MCX8000 Frozen Screens

The screens are completely frozen at the denon mcx8000 blue screen and cannot work on stand alone mode. If I work controller with labtop, all the buttons work fine on the labtop screen. I noticed the blue lights on buttons are kind of faded though. Can anyone out there assist me on this? I tried reinstalling firmware but couldn’t even do that. :pensive:

Contact support. It’s a faulty chip and Denon should repair it free of charge as its a known issue.

Thanks kradcliffe I appreciate it. I have filled out a form to contact denon about issue to see what can be done.:+1:

If you find the email response slow check back in here and we can tag Denon staff.

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