Hello, I’m a very proud owner of the Prime 4 however I’ve experienced a couple of issues;
1, Deck 1 froze and wouldn’t play track even though it would let me load another track on the touchscreen
2, Track bleed where the previously loaded track cuts in for a few seconds when a new track is loaded on the same deck.
It’s with Inmusic for testing but bearing in mind its literally just over 30 days from purchase, I’m concerned and was wondering if anyone else has experienced these issues and what resolution was found?
I love my Prime 4 and just want a unit that works as expected, was longest weekend ever without her to play on!
Hi mate,
I was running 1.4 & 1.4.1 using usb stick, it got progressively worst with the track bleed so made the decision to send it back as surely it shouldn’t be behaving like that.
I finally managed to swap my unit for a new one and am still experiencing some issues of hearing the previous track which I was made aware of (and also appear to be getting some ‘glitch’ of the current track where the track cuts in and out), as its a software issue and was told an update is due in approx. 6 weeks for fingers crossed it will resolve properly.
I’m at the point where I don’t want anymore stress tbh and learn to accept that if its not the hardware, it will get resolved in time.
I appreciate the work of your team and know everything requires time to perfect.
Did swapping out the unit fix the deck freeze issue, I now have deck freezes on both decks. Initially it was small 10-20sec freezes now they are hard locked.
On a hard reboot they will load back up and play for a few seconds then lock up again, pulled ssd, swapped usb drives/sticks same results.
I as well thought maybe it was the samsung ssd, but even after pulling that no luck.
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