Switch to a different brand ?!


#1

Hi there,

I’m about to make te change of my life !! I used my Numark ns7 mk2 for a several years but want something that is not depending on pc/laptop. So, as the prime series of denon is not an option I thought de mcx800 is !! BUT… reading through the forum, I discoverded this controller is having nearly the same problems the Numark also has…

  • freezing controller
  • sound problems
  • connection problems

Can anybody please give me a good and clear reason to swap over from Numark ns7 mk2 to Denon MCX8000.

Thanks in advance.

Marcel


#3

There are two issues at play here.

1 - Some units suffer from screen freezing 2 - Engine firmware (and software) being updated

Denon haven’t figured out what causes the screen freezing (or if they have they’re not letting on). Current advice is that if it happens to you it’s a warranty repair or replacement.

As far as the unit firmware is concerned, the beta still isn’t complete. I’m sure that once finalized the unit will be very reliable indeed.

Denon, please don’t take this as direct criticism, but the software development at in-music goes at a snails pace. I’m not a developer by any means but purely from a consumer point of view it is the slowest thing ever.

As much as I love my MCX8000 (and it will be even better soon) the speed at which Denon write, test and release software and firmware is an issue for me personally and would put me off buying Denon gear in the future. Just an observation from someone who uses a lot of technology from various companies.


#4

I agree 100% Support is really slow if I would known it before i would buy Pioneer.

i don´t have : freezing , sound problems or connection problems with my MCX8000


#5

I’m on the same page. At this point, I won’t be committing to Denon for my next upgrade. I hope they bring it together though


#7

Hi guys

Sorry to read that this thread is hanging on negatives. Software development progress and issues with screen freezing have been dealt with in other threads within the Forum. Hopefully you’ll see that our team here are super keen to deal with any individual cases of screen freeze and work with the individual customer to find the cause and bring home a solution on a case by case basis, whatever the contributory factors were.

With regards to software dev, we’ve had some great responses to the MCX8000 beta program and those actively involved are finding a new, refreshed workflow experience that reaffirms their faith in the product investment they made. Development does take time however, with many factors coming into play that can sometimes halt progress as a particular bug is found, then a process takes place to fix as quickly as possible to move to a speedy resolution. Our Dev Team is always mindful to make sure when a release candidate becomes a final release, that the customer experience is as close to 100% the best it could be.

I’d ask other members here with near flawless MCX8000 experiences to add their voice to the OP’s question. Take it as a guarantee however, that if you do face any problems with your MCX8000, or the supported and approved software (Serato DJ Pro), our expert team who monitor this Forum will deal with it, and look after you, on a one-to-one basis until a satisfactory resolution is found. We’ve got your back!

Best Paul


#8

Hi guys, thought I would weigh in. Speaking from personal experience I can only say good things about my 8k purchase. I’ve had mine for about a year and aside from minor hiccups caused by using a crappy USB cable and less than awesome thumb drives I’m very happy. I’m using Serato mode on a 2013 MBP with 16gb of ram and an i5 processor flawlessly. I’m using standalone mode with Kingston HyperX Savage USB drives also flawlessly although I plan to move to SanDisk ssd eventually as its highly recommended around this forum. I am running the v1.5 firmware. I certainly agree with most when they say they that Engine software is blah but I believe that issue will be resolved with Engine Prime support around the corner. Admittedly I’m a bit of a Denon homer, in my 30 year DJ career I’ve used little else, so I really can’t comment on gear from other manufacturers, but for me it’s always been the right gear for the job. Forums can be a tricky place to get gear advice, although loaded with excellent, experienced people to help with your issues, it’s important to remember that for every person that writes in with an issue there are 1000 that didn’t write in because they have no issues. Anyway hope I’m not droning on (my kids tell me I do that hehe) I tend to be more of a reader than a poster, just wanted to relay my positive experience.


#9

Thank you for sharing your MCX8000 experiences @Crazeed!


#10

Hola, Yo a dia de hoy estoy muy contento con las mejoras en modo autónomo de la versión Beta. Si es cierto que la cosa va lenta, pero entiendo que todo lleva su tiempo. El equipo Denon, en mi opinión, esta haciendo un buen trabajo y ahora mismo tengo un equipazo. Quedan cositas por mejorar, pero todo llegara …


#11

Ciao a tutti… Io utilizzare la versione 1.5 del firmware… Il congelamento del video destro avviene se utilizzo usb lente in modalità stand alone… Se utilizzo pendrive più veloci lo schermo non freeza… freeza solo se ho qualche file mp3 non di qualità…