We have found an issue during updating with the v1.2.1 firmware that has affected a small subset of SC5000 users’ hardware. Users experiencing this can temporarily roll back to v1.2.0 and continue to use the players with confidence. Our team are working on a priority fix for this issue and we’ll notify when this is complete for updating to v1.2.1.
We have put the 1.2.0 update files back on the website. Our sincere apologies for the inconvenience.