X1800 fader problem

Hello I have a question about my video that documents the fader error.

I’m sure that this is a hardware problem, but I want to know your opinion about it. Or maybe someone had had the same experience on his X1800.

Looks like a 100% broken fader - send it for repiar. Unfortunately the faders are soldered to the main control board - not user replacable.

Ok thanks, I already emailed the store I have bought it. Denon has 2 years of warranty or not?

Best is to check the warranty policy of your shop.

What stand are you using for that overhead shot?

Normally this is a mic arm and I transformed it with some go pro connections and the SP Connect holder that holds my iPhone.

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Same problem. I fixed it under warranty. Goodness.