This is getting quite ridiculous. So many people are complaining about this issue on the forum and I’m beginning to worry about my choice of switching to Denon. This looks like it will be another post about a recurring issue that, so far, hasn’t been proven that it can stay fixed.
I was playing a gig in front of 700(ish) people last year. The mixer (that was already showing signs of buzzing at home) crackled and cut out completely mid-set. The venue had another mixer on site and we plugged in the Pioneer DJM800 and finished the set (never to be booked again)!
I jumped online the next day to see a few posts about the same issue and started to worry that the choice to switch to Denon might not have been a sensible one. I contacted the place of purchase and they sent it away to have it fixed under warranty, hooray!
A couple of months later and it was back in my hands with a brand new screen and seemingly working like new. That was until this week. Sitting at home with the mixer in the studio, simply listening to a record, and the buzzing goes again!!!
Again, I jump online and see A LOT more people complaining about this issue. Things are working fine, then comes the buzz, then the audio drop out. Rumours of a ‘quick fix’ emerge. It’s as simple as screwing the grounding screws tighter or attaching a wire. The problem is, not one of the quick fix people could provide evidence that it was a long term fix. Hell, I sent mine to have it repaired and even then it stopped working again!
So what are we doing about this Denon? I have had one response on facebook to say Denon were helpful when they were told about the issue. Isn’t it time Denon actually came public about the issue and started offering some solutions, and I mean SOLUTIONS. Obviously, sending it back to be fixed under warranty is not a solution because mine (and at least one other person on here) isn’t working again!
How can I go into a gig with my x1800 wondering when I will need to pull out my dodgy backup to swap out? How can I buy a $2000aud ‘pro-mixer’ that needs a backup at every gig (and before you tell me I should always have a backup, I know. I’ve always had one but never used it until this mixer)?
I’d love to hear from Denon about this.
Thanks for taking the time to read and hopefully we can get this sorted.