I have been having trouble using my ITunes music on Engine 1.3.1 (Prime 4 Firmware 1.3.1) with it not importing all of the tracks. I have 20K plus music files yet over 2K of them were not copied over.
Since updating to Prime 4 Firmware 1.3.2 I cannot copy any files to the SSD.
The folders in ITunes show I have the music files but when transferred to Engine they show 0.
Using Windows 10 - Screenshots attached of the errors.
Where are the error logs stored so I can get them to support?
did you format your drive before moving songs over? I havent tried mine yet but im wondering is Prime doesnt like it if the drive is not formatted correctly, but thats a wild guess!
The most important issue for me is to get the music files importing correctly from my ITunes Library into Engine as I need this to be 100% without me having to manually check that I lost 2K plus files.
Windows 10 Pro 64 Bit - Version 1903 - OS Build 18362.239 / Intel i7-8700 3.2GHz with 16Gb RAM.
Apologies for the delay. Would you available to do a Teamviewer screen-share session? If so, please PM me when would be a good time. I am currently in the US on EST.
I am having random crates not showing up on my 5000’s as well. I have manually created each crate individually in engine prime, but roughly only 5 of the 25 crates actually show up on the 5000’s.