I’m quite sad to report that deck 2 just locked as it has done with all the previous updates.
I know you guys have been working hard on getting a fix for this, but I’m really not sure what to do now. I’m one of those plays-mostly-live-recorded music with variable beat grids, so 1.4 doesn’t really cut it for me.
I noticed the vinyl-button on the RH deck came on and then it just locked up and needed a restart. I don’t want to be adding sour grapes to what all-in is a great update with many top notch additions, but at this stage I don’t see me risking taking this to a live venue once it (hopefully) opens up in the future. I’d welcome any suggestions/thoughts at this stage.
I’ve been through all the updates from 1.4 through 1.5.1/2, 1.6Beta and now 1.6 Final release. Even did the downgrade again to 1.4 when it was made available before moving to 1.6Beta for the variable beat grids.
I’ve not had the issue with 1.4 nor 1.6Beta, but considering the issue is so infrequent and erratic, (and difficult to actively replicate), I think it’s more down to luck of the draw if and when it presents itself. As such, I understand the challenge for the Denon dev-team in trying to isolate the issue and create a fix. Being an engineer myself, I know how much of a PITA an intermittent fault can be.
It’s such a shame as the unit is perfect for my use and there aren’t really any similar alternatives on the market at this point.
Hi team–Confirming that this issue starting occurring for me this week. The steps that led to this for me were:
The steps that lead to this for me:
Upgrade to 1.6.0 – No issues
Played tracks via Soundcloud and Dropbox integration – No issues
Sync’d small amount of tracks onto SD card with Engine Prime on MacOS Big Sur – No Issues
START OF LOCKED PLATTER (NO PLAYBACK) ISSUES Sync’d large library onto SD card with Engine Prime on MacOS Big Sur - Platter 1 & 2 locking issues; typically an initial thing but also happens intermittently during a set; occurs during recordings
If it happens at the start, no big deal for me. If it happens during a set, it is a bit of a showstopper
Workaround / Fix Reporting back: I re-flashed the Prime Go using the v1.6.0 firmware update utility, and the locked platter issue seems to have gone away so far. I am thinking of keeping a USB version of the firmware update around in case this ever happens while out and about.
Hi guys,
I’ve had to return my unit to point of sale and from there to Denon, but have yet to hear any progress. It is sadly too big a risk going to a paid job with equipment that might suddenly stop working mid set. Aside from the embarrassment of 3 minutes of “reset-silence”, it’s also an unnecessary stress-factor having to worry about your equipment bogging down. I have to say that I am a bit surprised that Denon has not acknowledged this discussion with any kind of respons or suggestions. Also sad to hear that others now also are having these issues after updating to 1.6.
Hi, I’ve not experienced the platter issue since upgrading to v1.6. I stream twice a week for 2 hours at a time and the platter has never locked on me. Sorry I can’t help with your issue but just posting in the hope this isn’t widespread.
