[UNDER REVIEW] Prime 4 intermittently stuck at "shutting down screen"

  • Engine OS Device: PRIME 4

  • Beta Version: 1.6.0 version 2

  • Steps to Reproduce:

  1. Using Internal SSD and USB stick
  2. Play music for several hours
  3. go to power off unit via button on the back
  4. Unit goes through the motions - warning on screen to not remove media until powered off
  • Expected Result: Unit Powers off after a few seconds

  • Actual Result: Unit Sticks at “shutting down screen” - suspect issue with either unloading track from deck or unmounting either USB or Internal SD - unit was powered off at 7pm - returned to unit at 10:30pm - still on screen - hard power off via holding button works

  • Reproducibility: - 3 out of 10 times - not 100% (has also happened once on 1.5.2 firmware)

  • Additional Notes: Using a WD Blue 1TB internal SSD - Sandisk UltraFit USB 3.1 16GB Drive In port 1

  • Link to Video Repro:

Thank you for taking the time to provide this bug report.

We will investigate and let you know if we need any further details.