Good evening, I have discovered this evening that my platter on decks 2 & 4 stopped working in vinyl mode. The white LED does not show display and the platter appears to be in constant nudge mode.
I only had my unit for 6 weeks, it was one of the first shipped out units.
I have several gigs coming up this weekend and do need my unit to work correctly, as this will effect my work. Please advice if I need to replace my unit? Or if there is another solution.
Iām far from sure. But maybe I discovered a reason/solution for this issue.
Yesterday, the problem reoccurred. I started to try to figure out at what occasions the failure occurs.
It usually happens when I play a little Friday gig for my staff at work. And it always happens on the right deck. And on the right side of the controller is always a bowl of crisps. And I always eat crisps when I play at these occasions. With the right hand. Which gets all greasy
Wiped my hand and the jog wheel off. Then everything worked again
Hi
i have the exact same issue with decks 2&4
got my brand new Prime 4 only 2 weeks ago. upgrades to the latest firmware and since then iām experiencing this issue.
Have a huge gig in a week and canāt trust your equipmentā¦ wow.
I am having the same issue on decks 1 & 3 after the firmware update. I can confirm that there doesnāt look to be a hardware issue as scratching works perfectly when the track is not playing. But when the track is playing it doesnāt. I tried creating a support request through Denon support and they never contacted me, then closed the ticket. Any help on this from others that have contacted support would be helpful!
Hai everyone. I had faced issues with the deck which controls 2 & 4. It wouldnāt scratch, slip or move the track forward or backward. It happened immediately after I had updated my firmware to 1.3.3 from 1.3.1. The Prime 4 came out of the box with 1.3.1 version of firmware. It was only 1 hr since I had purchased the unit following which I had updated the firmware and all issues creeped in. Fortunately the technician available locally was able to fix it but doing multiple uninstalls and reinstalls of the firmware. I had written twice for support to Denon DJ and there was no reply from them to help me with issue.
I suggest that the Denon DJ team review their firmware and check the updating process to avoid customers dissatisfaction. Kindly visit these issues immediately and help the Denon supporters out there, if you want to win the race against Pioneer.
Iām so glad someone made a thread about this. I couldnāt find solutions to this issue anywhere & Iāve struggled to use the Denon Prime 4 because of this issueā¦EVEN DURING SHOWS ON MULTIPLE OCCASIONS.
This is unacceptableā¦I canāt believe we all paid top dollar for this controller for it to hinder our playing ability so severely.
Iāve had the same issue and Iāve already returned my unit to the vendor, half-hoping that it is a dud. This happens in both standalone and Serato mode. Changing an FX parameter, starting play on the other deck, starting play on the same deck - all have caused the waveform to stop moving, the play button to become unresponsive, the music to stop playing, and the affected deck to glow white. Iāve even been playing.a track on one deck, with another track cued up on the second deck, and have watched the lighting on the second deck flash from green to white to green to whiteā¦
The only workaround Iāve found when this happens is to quickly switch deck layers (1 -> 3, 2 -> 4). Itās no guarantee that the same wonāt happen in the same set, however. The issue may also appear less when vinyl mode is turned off, but I canāt say for sure.
I have the same problem with Deck 2 & 4, and the jog turns white. This began after updating to 1.4.0.
Deck 2 & 4 are also not working correctly in vinyl mode, like they want to stop working.
Scratching, slipping and turning the jog back- or forward doesnāt work properly.
Iām planning to DJ as a profession but than I need a reliable controller.
The issues described in the thread are not expected behavior. If this is happening with your unit, please visit the link below to reach a Support Specialists. They will be able to resolve the issue for you.
