Trouble installing new update on prime 4

Hello. I just brought the prime 4 and turned it on with version 1.3.1.

When I click and hold view, I tap source, scroll down and hit reboot… Nothing happens. What did I do wrong?

PS~ I downloaded the new 1.4 on my MacBook. Click update firmware and it’s not doing anything

It should load up onto a screen with nothing happening, think it has the denon logo. Plug your blue cable in that came with the controller and run the file on your laptop or computer.

Must be plugged in, not able to update wirelessly

Always read instructions before doing things;

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