Forum member, Denon DJ staff and extremely helpful person all round, DenonDJNick made a amazingly useful reply in the middle of an on-going topic yesterday. Rather than let that very full reply and it’s helpful links get camouflaged amongst other posts, we’ve copied the main text onto this post, which will be pinned for all users to refer to.
Be especially mindful that there are two links in this text to some very useful and highly detailed pages of additional help - dont miss those.
Hi everyone, Nick here from the Denon DJ team!
First and foremost, it sounds that most issues appear to be when the MCX8000 is in use with Serato and not just Engine standalone (or at least not only Engine standalone), so I would stand to agree that system performance is largely at fault. I think we can all agree on that, right?
Whether it is the computer or the MCX8000 still needs to be determined, but I’m afraid that’s probably not going to happen here on a community forum. The variety of suggestions here that appear to resolve problems for some users and not others implies that this needs to be handled on a case-by-case basis. Not only so that we can help you fix whatever distortion and freezing is happening, but also to properly track and compare the issues. Pouring through and cataloging the variety of behavior and system reports here will not help our team reach any solid conclusion.
I want to make it clear that no one here is opposed to the possibility of stability improvements with our flagship product, but I have personally resolved some of these issues for myself and others with simple re-formatting drives, disk cleanup, etc. If you haven’t seen them already, which I’m sure most of you have (don’t want this to turn into a “have you tried…” song and dance) the guides below do help most of the users that call in to our support team reporting similar issues:
Denon DJ MCX8000 - Getting Rid of Freezing, Distortion, Dropouts and other Performance Issues http://denondj.com/kb/article/2256
Denon DJ MCX8000 - Optimizing Performance and Improving Latency http://www.denondj.com/kb/article/2196
Even if you’ve already reached out to our support team in the past, please PM me and we’ll have someone get in touch to take a closer look. Click on your account in the top right and select the envelope to send/receive private messages.