I’m beyond livid with Denon, and truly wish I never purchased the MCX8000. Although it looks very appealing, I’m now surely not going to entertain even the possibility or thought of purchasing the upgrade to the Prime 4 after seemingly being duped and fooled with VERY misleading advertising that tricked me into making the jump from Numark, and shelling out $1299 for the MCX8000.
I’ve only had the MCX8000 for a few months. Previously, I had purchased the then new and innovating SoundSwitch well over a year ago (at $499), a few months before Denon acquired the SS. The ONLY and I do mean ONLY reason I made the jump from the previous brand, to Denon and MCX8000, was because of the SS and the promised and STILL advertised StageLinQ protocol.
After the recent SS revision 1.9 release that introduced “Primed” units, I contacted SS (Who have EXCELLENT customer service btw), I went back and forth with them about the StageLinQ and SS with the MCX8000.
The have informed e that the MCX8000 is different than the other “Primed Units”, but any further advancement to StageLinQ and the SS working with the MCX8000 is out of their hands, and is dependent upon further development on Denon’s side of things.
Now that I see all the previous issues with the MCX8000 and how all you owners have dealt with the headaches since the 8000’s release, I in no way have any hope that MCX8000 “primed” controller will advance any further, nor do I have any shred of confidence that Denon will deliver on what they promised with StageLinQ connectivity.
Only thing I DO know is that I sure in the hell will NOT be giving Denon any more of my money after being suckered for my wallet for the MCX8000.
I feel for you, I too would be livid if I had purchased the 8000 with intent on using the Stagelinq connection. Other than saying that there will be no more features added to the 8000, Denon has not yet addressed the very specific as advertised function of Stagelinq. I am wondering if it is now officially dead for the 8000? Seems to me this could cause a cascade of very angry customers who purchased expecting to use Stagelinq. Is there any comment from Denon specifically dealing with the 8000 and Stagelinq?
Used extensively the mcx8000 when my dj buddy got it, told him to imediatelly sell it as soon as Denon brought out the Engine Prime without support for it.
Every owner should have know what was up when that happened.
Have Denon hinted at any dates for this release? I purchased my 8000 4 days before prime 4 was all over Instagram and now seems we have no further support for this great piece of equipment, such a shame & like many others I will now be looking at selling my mcx8000, moving to another brand and not returning to Denon, why stay with a company who does this do genuine paying customers… very, very disappointing…
Let’s just keep the spirit high and give Denon the benefit of the doubt, hoping it will deliver Stagelinq as planned…on a future date, known only for insiders.
As for lack of support, the updates will keep coming but in the form of bug fixes as there are no new features planned for MCX8000. The latest firmware update solved many issues already, improving functionality. The main thing to be improved for us is the Engine Prime software and the way it operates with MCX8000.
I bet many of us would have loved to have a range of effects available in standalone mode, but Denon DJ designed the MCX8000 to act mainly as a Serato controller (where we have plenty of effects to choose from) and secondary as a standalone backup solution, which is why we have only three effects to choose from in standalone Engine mode. The fact that many choose to use the MCX8000 the other way around, mainly in standalone mode is a personal option and not the intended use imagined by Denon DJ.
The unit performs very well in booth modes and offers the possibility to do our job and our job is to work with the tools available at our disposal (in controller mode we can be more creative, adding some personal sound touches, while in standalone mode we can be more inclined to the basic job of beat mixing and allow the music to do its magic).
The MCX8000 is still a current product and I can confirm that Stagelinq integration will happen. Before you ask, I am unable to provide any timeframes for release, but I’ll let you know when we have a beta ready for testing.
It is good to know that you are working on it, I acquired my mcx 8000 relatively recently but for those who have it since 2016 it seems to me that they have waited too long for a functionality that supposedly was included
3.5 years ago I bought it when it was released… One of the things that ‘did’ it for me, was the text in the bottom right corner…
“StagelinQ - connection to synchronise lightning and video”
But the fact that there was No StagelinQ connection, was not the reason I sold it - it was the poor build of Play and Cue buttons which costet me additionally 420$ in repairs within the first year, since Denon wouldnt cover the costs cause in their opinion it was not poor quality.
I am glad I upgraded to the SC5000, BUT I have been promissed so many things from Denon reps, and when it comes down to keeping words, it has yet to be kept… Kinda like the StagelinQ connection on the MCX8000.
More and more people today fell victim to consumarism sindrom, some eager to get their hands on the newest and fanciest products and some believing that a product released two to three years ago can be considered absolete. Fore some it may be true, but for others, more familiar with the past years of Hi-Fi audio, a well designed and reliable product that can deliver the features it was designed to deliver, can be kept on the market for many years, because its build quality and reliability speaks for themselves. The single component to be taken into account is the ability of the supporting software to keep up with the operating systems updates.
Hi! I’m curious, it must have been more than just the plastic buttons broken to cost $420 to repair. What were the other problems? I too had a broken cue button, I contacted customer support and they sent me replacements free of charge, changed ‘em out myself problem solved.
