Bought a prime 4 recently. Had it for little over a week. It’s been working great but today it started glitching we’re the music artwork is supposed to show and now it constantly says the following peripherals did not come on line during reboot. Please help. Love the device and just spent a small fortune on it.
Seen a few reports of this. Probably a hardware fault by the looks of it.
Contact your local Denon DJ support.
Hi @JordanMarvel5 - Welcome to the community! I’ll be happy to help
Could you advise if you are running the latest firmware v1.4.1?
You can download the latest here: https://www.denondj.com/downloads#prime4/
If you’re running 1.4.1 and the issue persists, please visit the link below for further assistance with this matter.
We apologize for the inconvenience but promise to resolve this for you as quickly as possible.
Thank you for your patience.
Hi, yes I’m running on the newest firmware. I’ve also contacted the support team. Still waiting for response