technical support suggests installing latest firmware but seems to have missed the part of the ticket i logged stating I have done so repeatedly;
Thank you for reaching out to us. I appreciate the opportunity to assist you!
I have included some information below that I think will be helpful:
The latest firmware update for the MCX8000 can be found under the Downloads section on the MCX8000 product page:
Please be sure to follow the included instructions very carefully. Before updating, be sure to:
- Unzip/extract the folder before removing the .bin file (Windows users)
- Connect the thumb drive directly to a USB port on the computer (avoid USB hubs for best results)
- Connect MCX800 to secure power source
If the Firmware Update option displays “Up to Date” then you already have the latest firmware installed and further updating is not necessary.
If you have additional questions or concerns, or if the information we provided today does not help completely resolve your inquiry, please let me know!
For additional assistance, or to re-open your case, just respond to this email with your case number 1430828 in the subject line. I’ll be glad to help!
Jahmar Davis Technical Support & Return Authorizations Specialist inMusic Brands AIR | Akai Professional | Alesis | Alto Professional | Denon DJ | Denon Professional | HeadRush | ION Audio | M-Audio | Marantz Professional | Marq Lighting | MixMeister | Numark | Rane | SONiVOX
Date: 6/28/2018 10:18:44 AM
Subject: Denon DJ MCX8000 support
used weekly last 1.5 years. unit often lags or becomes unresponsive in standalone mode. Screens and or waveforms do not move/respond. Right deck will lock up. Have reinstalled firmware multiple times. Only solution is restart which cannot be done during corporate hotel gig.
I live in the Cayman Islands so warranty repair/replacement is an issue. This should easily be fixed with better, working, firmware. Almost 2 years is way too long to wait.
I work in I.T. and have many dj software and hardware products and am familiar with testing and troubleshooting.
need access to latest firmware asap.