Soundswitch with Denon Sc5000 and X1800 doesn’t connect

I’m having an issue with connecting the SC5000 Prime and X1800 to the Soundswitch. The software doesn’t show the blue indicator light that it connect to the mixer prime. I’ve tried with the Ethernet cable, USB cable, but unable to show the songs on the players. Please help

Are you using a Mac? If so try disabling your wifi and give it another shot. It’s a confirmed issue with the Mac platform. Also, Soundswitch doesn’t currently work with the crossfader on the x1800, it’s upfader only. Matt from the SS support team said they would possibly have a beta soon to address this but SS with the x1800/sc5000s leaves quite a bit to be desired atm.