SoundSwitch order shipped but no tracking number provided

I recently paid £50 for the “free” SoundSwitch trial and a “free” DMX dongle, and today had a notification that my order has shipped.

However, the tracking link provided does not work (leads to UPS site which complains that there’s no tracking number).

The email also has a blank order number, carrier is stated as N/A (although presumably it’s UPS) and also tracking number is stated as N/A.

How am I supposed to track the order?

EDIT: I get the feeling I’m not dealing with a professional company here. I just checked on the SoundSwitch site and although it lists the bundle I bought, it says “Shipped on N/A” despite the earlier email saying it’s shipped. :man_shrugging:

Also I visited the SoundSwitch “get in touch” web page - and the email address given has a spelling mistake! Apparently people are supposed to email :astonished:


Give it a week.

Mine was posted from New Zealand years ago and i got it in 4 days and this was when they were just starting off.

I’ve emailed them requesting a tracking number, and Liam has “reached out” to the distribution team for a number. He’s supposed to be getting back to me…

I’ve been using SoundSwitch for years and the support team have been great.

Just give them some time to figure out what’s going on and you’ll be fine.

SS is well worth it.

Well it’s now been a whole week since the order was apparently shipped, and they still haven’t given me a tracking number.

It’ll probably turn up before they provide the number. :astonished:

Can anyone tell me what kind of a package the USB dongle ships in? Presumably it will fit through the letter box.

I bought it several years ago and I’m thorougly impressed. I’m sorry that they dropped the ball on your tracking, but from my experience they have been nothing but professional in my dealings with them (even to go as far a doing a live chat to fix a lighting issue for me). You won’t be disappointed when it comes to what it will do for your light show. Here’s a video I recorded early last year using SoundSwitch (and the technology has gotten better since).

@PKtheDJ Let me know how you get on with SoundSwitch. I tried it at the end of 2019 and just couldn’t understand it at all. I ended up going with ShowXpress for my moving heads instead.

The story continues - and it gets worse :man_shrugging:

Now they’re telling me it hasn’t shipped…because they’ve got “stock issues” (aka not got any).

So why the $£&% did they email me saying it had been shipped???

They won’t have any for a month, they say. So why was it still for sale on their site?

Well I’ve now ordered from a well known DJ retailer, who has stock. It’s only £25 rather than £50 (I still don’t quite grasp why I had to pay £50 for a dongle and a “free” trial) and it arrives tomorrow.

This whole experience has not made me see SoundSwitch in a good light.


Now this is how it should be done…

Ordered from yesterday morning. Got three emails in quick succession - Order received, processed, dispatched (all within less than 5 minutes).

This morning it’s arrived, just over 24hrs later.