Hi there, I know this thread is a year old but I was wondering if you could help me out as well. I recently purchased the Denon MC6000 MK2 and registered it on promo web portal as instructed but I haven’t received any voucher. I contacted the support team here in the UK where I’m based and I was told to upload my proof of purchase again, I have since done that but nothing has changed. My trial is about to run out, please help.
Hi Corey, Please my trial version of the Serato DJ software is running out today I know this thread is a year old but I was wondering if you could help me out as well. I recently purchased the Denon MC6000 MK2 and registered it on promo web portal as instructed but I haven’t received any voucher. I contacted the support team here in the UK where I’m based and I was told to upload my proof of purchase again, I have since done that but nothing has changed. My trial is about to run out, please help.
Hi! Happy to help!
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I have purchased my controller from an online store in Romania, as I think you don’t have any local dealers in this area. Can I apply for the Serato license?
Hi Corey,
I was wondering if you got my response. The email should be on file which is deejaytallest@yahoo.com
I have 4hours before my gig. I am desperate right now.
Hi Corey,
I have done that many times but it wont even allow me to register. I have tried different platforms i.e Safari and google chrome.
I dont have any software to work with right now and I have a gig in the next 14hrs. I am really desperate right now.
My email address is deejaytallest@yahoo.com
and the S/N is 8036301306. Please advice on what to do.
I just did again but it say i should allow up to 3 days for any response. I only have 14hrs to my gig
please help
Try using a trial version of the subscription Serato if you haven’t already used it. I believe it gives you a 14 day trial.
Oh scratch that I see you’ve done that already.
You may have to just rock with lite or intro
Our system shows that it sent you an email with an authorization code around 4 hours ago, Did you receive this?
Hi DenonDJCorey, I have also recently bought a new MC6000 mk 2, and on the day I received it I had registered my details for the voucher to upgrade to a full version of Serato. I didn’t hear anything so acoupke if days later I did the same again. It’s been 2 weeks since first applying but still haven’t heard anything. Are you able to follow up at your end? Best regards James
I bought my mc6000 mk 2 unit on 25/11/18, it was delivered on 28/11/18 and I first submitted my registration for the Serato Pro voucher on 28/11/18 (https://denondj.com/promos/mc6000mk2) I didn’t hear anything after 3 days and I retried the registration and still have not received anything. I have been using the free 14 day trial but that is very soon to end. Please confirm when I should expect the voucher to be sent through. Best regards James Blackman
Hello… I also have this problem, I bought my unit a year and a half ago. I never activated or received my Serato license (which was advertised at the point of retail) now there seems to be no way to submit a ticket, as Im guessing this model is discontinued.
I also have no was to register the product online now, as it says the serial number should begin with 21 and mine does not.
Hi @Blacky_J,
I sent you an email separately. Please respond there and I’ll be happy to help!
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