When i called first thing i did is give them was try to give my support ticket as it should have all the details. I was told he did not have access to the ticket as it was in another persons email.
Seriously sound like they dont have a good way of tracking and supporting an open ticket. My guess is my ticket was closed. I got no apology and a ton of excuses. I also asked that i get a follow up email from the person i spoke with so that i could document what was said during the call. I also asked for the persons supervisors email so i could escalate the complaint.
Several hours have passed and i got no email from support. Denon clearly has several issues here with the 6000 License processing and with how they handle support tickets.
I been a huge denon fan in the past and hate to bash them but this is clearly crap customer service on a very simple straight forward issue. Its not like they have to mail me a product.