So i’ve had this issue since day 1, The unit freezes up in standalone & serato mode.
2 macbooks 2 laptops all are < i5, 8gb ram, 500GB ssd operating systems OSX 10.10 to high sierra 10.13 Windows 7 to windows 10 3x usb cables, Branded & cheap
Serato 1.9. - 2.0 Various USB drives, From usb 2.0 - 3.0
iv tried firmware 1.3 - 1.5 and the issue remains. sometimes have to reboot the machine 3-4 times to get it working.
It happens weekly at the start of a gig sometimes midaway… Its completely unacceptable
I hosted radio 1’s Scott Mills & Chris Stark, and it did it when they were there.
I was devestated, i looked unprofessional. Managers pulled me into the office at the end of the night, i did explain the issue & they said its not acceptable. I need this sorted or i’ll lose my job. This “professional” standard piece of equipment is causing me un-needed stress and is affecting my work.
From what iv read on youtube, reddit, the denon forums this is not an isolated incident.
I’ve been unable to return the item for an exchange but iv cleared my bookings and am off work for a month.
That’s a video of the fault, it was quiet when that happened but i have been too stressed to record the many times its happened due to panicking trying to resolve the issue before i empty the nightclub & lose my job.
can someone from denon put me out of my mysery & confirm this is a hardware fault so i can get a replacement.