Hi all - Wonder if you can help me, i have an issue with my MCX8000
I bought the item pre-owned from a vendor. and found the Equipment to be working fine. every now and then my screen would freeze but i just assumed this maybe software related. i followed the instructions and tried to upgrade to the latest version. Unfortunately now when i boot up the controller both screens are stuck on the welcome screen.
I emailed tech support and still yet to get a response. Because i cannot get in to the utility menu, i was wondering if there was a way of updating the firmware via the USB to a least get some type of fix
i’ve tried things such as:
Put into demo mode and restart Hold down Cue Button until you see the sync button flash
I have 2 USB Pens - always worked no issues
i have tried many other things such as, taking it away from other devices, seperate plug in wall.
My laptop is a macbook pro 2018 model. so the spec side of things i cannot see the issue
i can use the controller (if i pretend it dont have screens) but whats the point. - iam based in the UK and in theory would like to know where i would stand on warranty or the cost of having this repaired?
if anybody could help this would be appreciated. i have checked on and read different forums but i never seem to see as to whether these issues were fixed
Kind Regards Chris