Sc5000m issues where can I return?

I keep having issues with the platters not coming to a full stop and stuttering, at this point I’d like to send them in for repair/reimbursement/or replacement/swap for regular sc5000, I have contacted customer support several times with no.response so.i figured I would try here… can anybody send me in the right direction?

Call 1 (401) 658-3131, which is InMusic’s RI number, during normal business hours.

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