In the middle of DJing the other night one of my SC5000s froze up. It would not shut down until I pulled the power cable and when I try to turn it on now it gets stuck at the boot screen. The unit is running the latest firmware, 1.5.2. I had used the unit for maybe a dozen hours in all before this happened.
Is there a hardware reset I can try?
I’ve contacted support but it’s been almost a week and I haven’t heard back from them.
You can try to ‘force’ new firmware. download the USB Method firmware, uncompress it and put the .img file on the root of a usb stick, plug it on the turned down unit; Press and hold eject and power up - it will proceed with ‘force’ update. If it fails too, you may have a defective unit
To my knowledge the right combination for a SC5000 is: SOURCE + EJECT + LAYER > Power ON
You may be right, sorry!!!
Thanks for the info @Reese and @rcatelli.
No joy with those, but I was able to get a technician on the phone who was super helpful, helped me establish that my unit was defective and got an authorized return started.
Can there be a sticky or opt out bookmark thread on how to do this on all the units.
I checked the FAQ on DenonDJ.com
This info is not available
Care to share your FAQ? Would probably help out all kinds of people.
True but I need to filter some faqs 