Sampler Pad

My Sampler Pad will not light up when I plug in everything on my HP and start my Virtual DJ Pro program. Everything else is working fine just can’t play beats or samples using the pad or the computer

Hey @DJFORIC - Thanks for the question and welcome to the forum! Happy to help. Are you currently updated to the most recent firmware? Definitely start there and if you’re still having issues we can have a closer look. You can find the appropriate downloads here: Software downloads, manuals and documentation - Denon DJ

Meaning the full installs for the MC4000. I believe so…should I try again when I open up the Virtual DJ. It recognizes my controller and samples are in the view just can’t play them

Ok - Try checking that your Virtual DJ is up to date. If this doesn’t work - I’ll be happy to connect you with technical support.