Right Jog Wheel Display Blank

Version 1.4.1

I turn on unit and still is blank.

Hello, the right jog wheel display is blank, I tried loading multiple songs and switched between deck 2 and 4 and no artwork/denon logo comes up. The platter works perfectly otherwise.

It is a consistent bug.

Hi @SUPERKLEEN - Welcome to the community! I’m happy to help! :slight_smile:

Have you loaded a customer logo to your drive or are you just missing the album artwork?

Normal conditions, the artwork/logo would just appear. Perhaps reloading the firmware will help.

Please download the latest firmware and try the update again using the desktop update process.

You can download the firmware here: www.denondj.com/downloads#prime4

Let me know if the problem persists after performing the firmware update.

Hello, no artwork shows, it stays white. I have also tried reinstalling the firmware from other versions and current, and nothing fixes it.

Sorry to hear that!

This is not expected behavior. Please visit the link below to contact our support team for further assistance.

Denon DJ Global Support

We apologize for the inconvenience but our team will work to resolve this for you as quickly as possible.

Thank you for your patience.