[RESOLVED] Database of (unknown) is corrupt popup at power on

  • Software or Firmware Version: (1.2, 1.3.1, etc…) Firmware 1.3.1 but also did on previous versions

  • Steps to Reproduce: (Turn on unit, press button X, etc…) Turn on unit, with nothing plugged into unit, the popup message "Database of (unknown) is corrupt and may not work properly

  • Expected Result: (ex: It does X…) Message does not popup every time I turn on player

  • Actual Result: (ex: It does Y…) This is a new unit and the message pops up every time I turn the unit on

  • Reproducibility: (ex: Happens 1 out of 10 times.) every time it starts up

  • Other Relevant Configuration Info: (ex: Plugged into a Windows 10 laptop.)

  • Operating System & Version (if applicable):

  • Link to Video Repro:

If nothing is plugged in and nothing is connected via the network, than this is not a bug, but a faulty unit. Contact support.

Hi @james88,

Thank you for the report.

@Reese is correct. You should not see this message when no media devices are connected. Please contact the support team in your area for service.


This topic was automatically closed 24 hours after the last reply. New replies are no longer allowed.