I have an intermittent issue with my prime 2. It randomly glitches/stutters on deck 2 occasionally - only deck 2, never experienced this on deck 1. Tried changing the settings in preferences/utility to see if my specific combination of settings was having a peculiar or unique impact? Doesnt appear to be an issue? The problem is intermittent and effects different parts of the track at different times so its not the track. Doesn’t seem to be related to type of file either, mp3, flac etc.
Most recently it was from the top usb slot. So a 8GB usb flashdrive, FAT32 I also experienced it on my internal SSD which is also exFat format, 1 partition.
Signed up to tidal and you can see its stuttering pretty heavily during playback.
Not entirely sure how songs are processed on the prime 2 whether they are temporarily downloaded or if they are held in a temporary memory bank or something but it doesn’t appear to matter whether or what media source the song is being played from.
In this second video below… It seems to indicate that it might be the “Vinyl button” so could this be a slip mode issue with the platter? In the tests that i have run it only seems to occur when vinyl mode is engaged.
I have exactly the same problem, have attempted to contact Denon support twice and still not heard anything back. Was unsure if it was software related or just faulty hardware.