Quality Control moan plus Traktor Pro 3 support for Prime

Apologies if this has already been answered but when are Denon going to support Traktor as it’s still popular and my personal preference? To be perfectly honest I’ve been somewhat disgruntled with Denon after an unhappy switch from Pioneer with many faults and issues from supposedly brand new gear. I bought the SC5000 X1800 bundle and it’s been glitchy to say the least. From struggling with different makes of flash drives to slow and unresponsive screen loading and file type recognition. Just to make matters worse I bought an MCX8000 and that had a faulty power pack straight out of the box and then the replacement had a flickering left screen and freeze issues. I decided to go all out and change from pioneer to denon and the quality control seems to be a big issue. The level of innovation and technological advancement is certainly out on it’s own but the quality control and overall user experience is somewhat lacking. I have to say I’ve regretted the switch so far and with no proper support for my favourite program and an unintuitive and difficult user interface on the sc5000 I feel I’ve dropped a major clanger. I remember having a big argument with a couple of denon fan boys that seemed to think that prime was the dogs danglies so I made the switch and now feel like I’m stuck with a system that feels alien despite trying to adapt. I’ve been thinking of buying the prime 2 for portable use but I’m really not struck on the idea of another failed purchase. Going back to the bundle, there are some major flaws with the mixer too in my opinion. The main one is the ridiculous oversensitivity of the gain control when you get it close to 0db and the delay on the level indicator is poor too. The cross fader is frankly substandard compared with both Pioneer and Allen and Heath, both of which I have owned and loved. The sound quality is fantastic and a real plus for Denon but these user annoyances ruin the whole djing experience. I’ve had the crossfader jam up at least 3 times on the extreme right hand side which is not good at all. It’s difficult to really quantify what it is that’s my main gripe, I think the poor crossfader and gain control sensitivity is a deal breaker, and the flash drive loading issues and the jog wheel sensitivity definitely are a pain. I know you’ve brought out the SC6000 now and I wish I had waited as there really is too many issues with this first bundle to live with. 3 grand is a lot of money to waste on gear you’re unhappy with. One last thing I will say is I’m not a fan boy of any particular gear and I’m open to any manufacturer on merit alone. I’ve enjoyed some pioneer stuff but had gripes too and I’ve enjoyed Allen and Heaths mixers and been frustrated too so no perfect match has been found as yet.

There is no official support for Primes on Traktor yet, But I build a mapping TSI for SC5000’s I hope this will help a bit:

It’s the other way around. You need to be asking Native Instruments when Traktor will support the Prime series.

The Denon SDK is available. Serato and Atomix (VDJ) have already used it. NI need to do likewise.

Actually, looking at their support for third party controllers, it’s pretty sparse. Compared to VirtualDJ it’s dreadful.