Prime 4 not working as controller

Engine DJ Hardware Standalone Controllers
, , ,
1

Hi, I recently moved my DJ setup from a Mac to a PC, and my Prime 4 seems to not like that. Whenever I plug in my Prime 4 to my PC and run it in “computer mode” with Serato open, it starts up perfectly, allowing me to control Serato as it should. However a problem arises whenever I try to select something with the controller.

Whenever I select something, my computer makes the windows “device disconnected” and reconnected sound about 4 times before the Prime screen will go black, reading only “Computer Mode.” During this time, everything I do in Serato (play a track, change a track, etc.) will still send to the Prime 4, sending audio out of the device and changing colors/ lights on the board itself, but I will be unable to actually use the board for any input.

I am up-to-date on the Windows driver and Prime 4 update (1.4.1) as well as Serato. I am plugging into a USB-3 port that I know has no issues.

2

Check if Your computers usb is not going in to power saving mode and disconnecting the device.

3

Have you anything else plugged into the USB ports

4

Yes, I have plugged in a VR headset, so I know the USB port works and is able to handle data transfers

5

There might be too much power being pulled out of the usb bus so try plugging in the controller only

6

The Prime 4 is the only thing being plugged in. I was just saying that in the past, I have plugged in the headset, so I know the port is able to power devices enough