OK so Ive called denon support twice trying to get some help with my Prime 4, but both times different support associates told me they couldnt find the prime 4 in their system AND couldnt tell me where to look for the “model number” they needed to open a ticket. Can anyone help?
Hi @Tikigonewild - Prime 4 would be the model, and as Reese mentioned the serial is located on the bottom of the unit and starts with (21).
What number did you call?
@JWiLL the ladies told me prime4 didnt come up with anything. The number I called 1-844-784-0000 Also I gave her my serial number and she said she was unable to process anything without the model#
Hey Man, just called that number…that is for Pioneer DJ technical support.
Here’s our number: (401) 658-5766
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No problem! Best of luck!
Let us know if you still need assistance with your Denon DJ product 
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I had to read this twice 
Somewhere in the Pioneer world, there is a rep that just started an inquiry to see what is the Pioneer Prime 4 and why support hasn’t been notified of this product if they have to support it
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Totally my fault. In my Panic realizing my Prime 4 would be down for a while, I booted up my backup stuff and IT wouldnt work. full panic ha.
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lol happens to the best of us.
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