Prime 4 1.4.0 beta 2 stuck in the splash screen

  • Product: DenonDJ Prime 4

  • Beta Version: 1.4.0 Beta 2

  • Steps to Reproduce: Turn unit on normally

  • Expected Result: Splash screen shows, a few seconds later, the unit should ask if the profile in the USB flash drive should be loaded, user presses yes, library shows.

  • Actual Result: Stuck on first step above. Waited more than 5 minutes before I tried pressing the on/off button again, to no avail. Don’t know what to do next…

  • Reproducibility: Just happened a few minutes ago for the first time. Had to unplug the power cord from the mains, to force the unit to (hopefully) shutdown. After reconnecting the power cord and trying to turn the unit back on, it finally worked as expected.

  • Additional Notes: EDIT Oct 19, 2019 - 2PM EDT: FWIW, the USB flash drive in use is this: (

  • Link to Video Repro: DenonDJ Prime 4 stuck.mp4 (4.9 MB)

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