Player Suddenly Restarts

MEDIA PLAYERS SC5000/M
#1

Hey Boys and Girls!

Since i updated to 1.5.2 for my SC 5000m i got the problem of suddenly restarting at 1 gig.

what could be the problem of suddenly restart and stop playing sounds?

As explanation: My Gear was standing for 2 other DJ’s. The first one played and bam suddenly the player stopped working only “Engine Prime OS” was shown and both player were about to restart. I mean this was not such a huge Problem because it was just a private party but nevertheless it ■■■■■ when this happens when your are completly in your flow. So. After this DJ is started to playing myself about 1 1/2 hours and nothing happend. DJ after me had the same problem as the first one bam suddenly no sound and it restarts.

I must admit as far as is seen it both DJ’s (which sets were before and after me used very “bad”/“Cheap” usb sticks. Could this be the problem or can i resolve the problem?

Hope you could help me about this issue.

#2

Bad USB sticks could be the matter, also corrupt music files or databases …

#3

Had that issue last night too. Three interuptions of playing deck during 7 hours - is a ssd portable drive. I think i will downgrade firmware because never had that issue with that drive on old firmware

1 Like
#4

Yea, thats a try.

#5

I was able to replicate the error with another ssd drive on 1.5.2. (rekordbox 5 large database 14000 Files - Unanalyzed Engine Files) - The error happens if you stress the Engine Prime during Analyze a file.

After rollback to Firmware 1.4.1. i was not able to replicate the error anymore

2 Likes
#6

Brilliant. Thanks for sharing the tip :100:

#7

You mean Engine OS (on the player, not the computer)? Also, what exactly are you doing to “stress” the player whilst it’s analysing?

#8

Hey Nick!

i have to test this out. thank you for your help :slight_smile:

#9

Yes i was analyzing few songs in a row on both decks and playing them during analyzing

#10

I had this issue as well. I think my players was also stressed by the fact both was analyzing tracks connected by network on the opposite player.

#11

Same issues here, And both my players happened to not read the pendrive / just hanging there. Power cycle solved that too - only played 1h when first restart happened. And honestly, this looks like an unhandled exception, even with cheap shitty drive, it must not reboot, we talk about a pretty advanced HW. software has to have error handling :slight_smile:

#12

Does not happen on 1.4 latest