Playback stops on Beatport Link, requires restart

Engine DJ Hardware Media Players
1

Hey gang,

I tried searching so apologies if this has appeared elsewhere.

I have an issue on a single SC5000 where randomly it will stop playing Beatport Link tracks (and then anything after that). Here are my symptoms:

  • Player works fine off multiple sources (local USB/Beatport Link) for up to hours on end with no problems.
  • Beatport Link track will load, I press play, waveform does not move and no audio is heard.
  • Play/Pause LEDs will change from flashing to static and beat/phase markers move as if it knows it’s playing, but no sound or waveform movement.
  • Only seems to happen when playing from Beatport Link. Changing sources back to local USB after this has occurred has no effect - behavior is the same.
  • Only way to recover is to restart the player.
  • Only occurs on one player (my other SC5000 hasn’t had this issue.
  • Once player is restarted, everything works fine again.

Has anyone experienced this or similar or have any ideas?

Happy to log a support ticket if necessary. Thanks!

2

Do you know what the WiFi signal was like at the location at that time? And what other broadband use was happening there in other rooms?

Have you tried things with a cable to broadband instead of WiFi ?

3

WiFi signal is 100%, no other use on the network at the time. Again, the adjacent player does not have these issues.

4

Hi, just wanted to add to this that I experienced exactly the same behavior as the OP. One Sc5000 (connected to port 2 of the ethernet hub on the mixer if that makes any difference) happily playing beatport link tracks, and then randomly stopped playing everything.

What was interesting is that I was able to press the play/pause button to return it to a stopped state (despite it not actually playing anything), open the browser and load a new track, however, just as the OP stated, it would not actually play the track.

A restart of the deck resolved the issue, but it is concerning as I was part way through a set. Can also confirm the second deck was absolutely fine throughout, and the network was up and running fine.

Was this issue ever resolved?

I am running the latest firmware release (1.6.2).