As your story is only 14 days old and the new firmware came out just yesterday, I doubt there’s been enough time for denon to investigate and write, beta test and include any sort of firmware about your 14 day ago thing.
I don’t think the next update is going to be within your 14 day blackmail period. Previously the firmware updates look to be further apart, sometimes by months.
Your first post of this thread does make it sound more like a hardware problem on your particular prime 4, or localised to a corrupt track. If it was firmware issue then everyone with a prime 4 would be saying what you’re saying, which they aren’t . So I think it’s something just in your prime4 or files.
I’d give them the benefit of the doubt except that many people seem to have contacted Denon with the same issues for many months and gotten nowhere with it. Sure I’ll upgrade and cross my fingers that it just works, but the optics would be really terrible if Denon demonstrates that they sell equipment that doesn’t work. It’s not blackmail whatsoever, it would be me sharing my personal experience. Now, if Denon comes through on this and my gear is fixed instead of a $2300 “maybe it works maybe it dont”, I’d still tell my friends how the thing didnt work but at least they have good customer support.
For anyone following this thread I can confirm firmware 1.6 does not fix the problem of frozen/unresponsive decks. If anything, my deck froze faster than ever before after the update. I believe an early batch of Prime 4 units have some kind of hardware issue and I was one of the unlucky ones to receive one of those (I was one of the first preorder customers after all). Thankfully Denon has promised to replace my unit with a brand new one since I have been reporting this issue to them for so long. But now the question becomes do I even give this another go - I’ve lost a lot of confidence after this 20 month, frustrating experience
With that in mind , I’d just get a replacement Prime 4 - there’s nothing else out there that offers and does what the prime 4 can offer. And you certainly don’t want to go back to laptops
Well that’s the dilemma isn’t it? Prime 4 has been a battle from day 1 so I actually have been wanting to go back to a laptop + controller setup to have the kind of flexibility I got used to as a Traktor DJ for so long:
Ability to batch analyze files or entire folders on the fly while DJing
Auto-analysis of new files added to my music library
View BPMs in folder/list view while browsing my library
And the list goes on. I’ve held out with Prime and Engine because like you said, nothing else out there can be completely standalone like this, or offers as many features for the price. I’m a HUGE fan of what this new platform is capable of, but it’s been a constant struggle for me, with a distinct lack of timely support from Denon, lost gigs, and even just a lack of passion for DJing anymore because I know at some part during my set it’s going to lock up. I will at least give the second unit a chance and see if those issues are totally gone, but the damage is also kind of already done if you know what I mean.
Most likely that’s true, but still, but first impressions are the most important. If your girl cheated on you and you gave her a second chance would you ever forget she cheated on you? It’s kind of like that…
As I said I’ll still give it another go. I’ve put too much time and energy and money into this new rig to just give up especially on a first generation device like this. Remaining cautiously optimistic but the verdict is still out until I’ve performed at least 3 livesets on it without issue.
But she only did it because she was ill, but now she’s medically 100%
The more I think about it, and the more I read about the alternatives to prime also crashing or failing or waiting or unable to be used because of OS upgrades or driver issues, the more I think you should go for the replacement prime 4
Let’s always remember that here on the forum we come to indicate our problems with the equipment, we hardly come to praise the flawless operation because we take it for granted.
There are also people who have bought the P4 but are not even registered on the forum. I think there are more people happy with their P4 than people who would like to throw it in the garbage can. I (as I have already written) have never had defects that cause the music to stop and so far I consider the P4 a reliable unit and therefore I have no problem using it in public (if there was no COVID).
Do I love my Prime 4? Yes a lot.
Would I like it better? Yes, so I make my criticisms and suggestions for improvement.
I am not sure, I got mine within a couple of months of them being released which was 2019. If you are having similar problems then contact them. And get videos of it happening where possible.
Just in case anyone is still following this, mine went back for a second time, I have had it back 10 days and it has gone wrong already. Now at the end of my tether.
Mine was fine for a while then went haywire again for two days it’s fine again . Totally random and unpredictable I have contacted the seller and they said try a factory reset and if it doesn’t work then send it back my warranty has t long left though
this has been exactly my experience!! It was working fine since a couple weeks after my last comment, but began stopping in the middle of the track again a week or two ago. It seems to have to do with the platter sensitivity on my left jog wheel. I am very gentle with my equipment and there is no physical damage. Doing a Calibrate Platter Sensitivity in the Utilities menu usually fixes it (gotta tap the jog wheel again to get it playing again) but this is wholly unacceptable for performing in front of a crowd
The first time I had problems with it they keep saying to do a factory reset, it makes no difference to it. If your warranty is about to run out get it in now as after that date it is going to cost you. Mine was ok for a day, then it stopped twice whilst doing my radio show. I have tried it in different plug sockets and happened again. Today it has been perfect. It is always number 2 deck, never any other deck. When mine does it number 3 deck is constantly live. So when you put a track on and you are listening for where you want to bring it in you can hear it over the speakers, even with the volume down. The saga continues. Good Luck
If mine stops, tapping the jog wheel or moving the jog wheel does nothin. I just have to wait for it to decide what it wants todo, sometimes it will go as nothing has happened, other times it will not move at all. Even loading a new track does not always work. It would be interesting to know how many people it has happened too and when the purchased their decks. I got mine 2019, and always deck 2. Now waiting for it to go back in for the 3rd time.
I have spoken to my supplier and got me to put it in a email and they will honour the warranty if the problem persists so hopefully that’s ok .
Mine is deck 2 and 4 one will go the other will always work instead and the other will sometimes come back on randomly at any time clashing with the other it would be a disaster live
Think you must have cursed it , today deck 4 played up as well. Have you noticed when they are playing up that the colours on the jog wheel drift in and out or when you are getting ready to play the track it does it?
I am just waiting for the return paperwork and they will be going back for a 3rd time. I have always had Denon products, but now I have had enough.
